Shipping policy
Shipping Policy
Effective Date: April 7, 2026
1. General Information
National Church Purchasing Group, Inc. (NCPG) is committed to delivering commercial-grade products with reliable shipping. This Shipping Policy outlines our shipping terms and processes.
If you have questions, please contact us at customerservice@ncpg.net or (804) 730-9144.
2. Where We Ship
We currently ship to the contiguous United States.
We do not ship to P.O. boxes.
3. Order Processing
Order Confirmation:
You will receive an email confirming your order. Please review your order details and contact us promptly if changes are needed.
Processing Time:
Orders are generally processed within 1–2 business days after confirmation, excluding weekends and holidays. Orders placed by 2:00 PM EDT may be processed the same business day.
Custom, special-order, bulk, or freight-sensitive orders may require additional processing time. We will notify you if additional time is required.
Shipping Confirmation:
You will receive tracking information once your order has shipped.
4. Shipping Methods and Delivery Times
We work with established carriers and freight providers to fulfill orders based on product type, quantity, destination, and delivery requirements.
Estimated delivery timeframes:
- Standard Shipping: 5–7 business days
- Freight Shipping: 7–14 business days for large or heavy shipments
Delivery timelines may vary based on product type, quantity, destination, carrier capacity, weather, or other transit-related conditions.
5. Shipping Costs
Shipping charges are calculated based on the order and are displayed on product pages and at checkout.
Shipping costs may vary depending on product type, quantity, destination, and delivery method.
6. Freight Shipments
Scheduling:
Freight shipments include tracking information when available. Contact us if delivery scheduling or special services (such as liftgate or inside delivery) are required. Additional charges may apply.
Delivery:
Freight deliveries are typically made to the curbside or nearest accessible delivery point.
Please inspect all freight shipments before signing the delivery receipt. Note any visible damage and contact us immediately at customerservice@ncpg.net
Failure to document damage at delivery may impact the ability to file a claim.
Additional Fees:
Additional freight charges may apply for remote locations, special delivery requirements, or access limitations.
7. Order Tracking
Tracking information will be sent by email once your order ships.
Please allow 24–48 hours for tracking updates to become available.
8. Missed Deliveries
Incorrect Address:
Please verify your shipping address at checkout. We are not responsible for delays or delivery failures caused by incorrect information.
Failed Delivery Attempts:
Carriers may attempt redelivery or leave instructions. Please follow the carrier’s guidance.
Returned Packages:
If a package is returned due to incorrect address, failed delivery attempts, or refusal, we will contact you. Additional shipping or reshipping charges may apply.
9. Damaged or Lost Packages
Damaged Items:
Contact customerservice@ncpg.net with your order number and photos of the damage so we can review and assist.
Lost Packages:
Contact us if you believe your shipment has been lost. We will assist with tracking and next steps.
10. Policy Updates
We may update this Shipping Policy periodically. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about shipping, please contact us:
National Church Purchasing Group, Inc. (NCPG)
Email: customerservice@ncpg.net
Phone: (804) 730-9144
Address: 8108 Virginia Manor Dr, Mechanicsville, VA 23111